Privacy Policy

At Queen Pokies Casino, we value the trust and loyalty of our players. Protecting your personal data is a key priority, and we are committed to handling your information securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data, so you can make informed decisions when using our casino services.

Data Processing

This Privacy Policy explains how Queen Pokies Casino processes players’ personal data in line with applicable gambling, data protection, and compliance requirements. Processing personal information is necessary to provide access to casino games, account features, payment services, customer support, and related services.

By using Queen Pokies Casino, you agree to the terms of this Privacy Policy. As updates may be made from time to time, we recommend reviewing this page periodically. Continued use of Queen Pokies Casino’s services after any changes means you accept the updated policy.

Collection of Information

Queen Pokies Casino may collect personal information through the website, account registration, customer support, verification checks, and player activity. This may include:

Registration and communication data: Information provided during account creation or later communication, including your name, contact details, date of birth, address, and identification documents.
Interaction records: Records of messages exchanged with our support team via email, live chat, or other contact channels.
Transaction and usage data: Details of deposits, withdrawals, bets, bonuses, account activity, device data, IP address, and website usage.
Compliance documentation: Documents and information required for identity checks, age verification, anti-money laundering reviews, fraud prevention, and regulatory obligations.

Usage of Information

Queen Pokies Casino may use the personal data collected for the following purposes:

Processing deposits, withdrawals, bets, and account transactions.
Providing casino services, account access, and customer support.
Completing verification, KYC, AML, and security checks.
Sending promotional offers and marketing updates, where you have given consent.
Meeting legal, licensing, regulatory, and responsible gambling obligations.
Monitoring, detecting, and preventing fraud, misuse, illegal activity, or breaches of our terms.
Analysing service performance, improving website functionality, and developing a safer user experience.

Marketing Communications

If you give consent, Queen Pokies Casino may use your contact details to send promotional content about bonuses, offers, games, tournaments, and related services.

You can opt out of marketing communications at any time through your account settings, by using the unsubscribe option where available, or by contacting customer support. Opting out of marketing does not affect essential service messages related to your account, security, transactions, or legal obligations.

Disclosure of Information

Queen Pokies Casino does not sell or rent your personal data. However, your information may be shared where necessary and lawful, including:

Within our group or associated companies: To support account management, service delivery, compliance, and operational needs.
With trusted partners: Where required for verification, fraud prevention, responsible gambling checks, analytics, or regulatory compliance.
With third-party service providers: Including payment processors, identity verification providers, IT providers, customer support tools, hosting services, and security partners.
With regulators or authorities: Where disclosure is required by law, regulation, legal process, licensing obligations, or fraud prevention duties.

Any disclosure of personal data is handled under appropriate confidentiality, security, and data protection safeguards.

Data Security and Retention

Queen Pokies Casino uses technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy, including account management, legal compliance, dispute resolution, fraud prevention, and regulatory obligations. In some cases, data may be retained for a minimum period after account closure where required by anti-money laundering, licensing, tax, or legal rules.

Cookies and Tracking

Queen Pokies Casino uses cookies and similar tracking technologies to support website functionality, improve performance, analyse site usage, remember preferences, and assist with marketing where permitted.

You can manage or block cookies through your browser settings. However, restricting cookies may affect how certain parts of the website work, including login features, account preferences, and game access.

Your Rights and Contact Information

You may have the right to access, correct, update, restrict, object to, or request deletion of your personal data, depending on the laws that apply to you. You may also object to the use of your personal information for marketing purposes at any time.

If you have questions about your personal data, this Privacy Policy, or how Queen Pokies Casino handles your information, you can contact customer support or the appointed Data Protection Officer, where applicable.

Where relevant data protection laws apply, you may also have the right to submit a complaint to the appropriate data protection authority.